Even the best online casino can have problems that you need to contact them about. That is when the online casinos customer support staff can really help you out.
Customer service staff are there to help you with any problems that you may have as well as to help you with any questions that you have about the casino, their security, the games, or any other aspect of the casinos operation.
Most online casinos give you a choice of the way that you can contact customer service. We have outlined the most common methods here with the good and bad points of each.
Email support is the most common and usually the easiest option for contacting customer support that most customers can use. By sending an Email to the customer support staff, you can have a record of your enquiry, and also a record of their response to your enquiry. Usually Email response times can vary between 30 minutes and 2 hours. if an enquiry is going to take longer to answer the customer support staff should send you a message telling you that your enquiry is being looked at and you will have an answer soon.
Live Chat Support
Live Chat is offerd by some online casinos and lets you use your internet browser to have a text-based chat live with one of the casinos support staff. This option can be good for getting a quick response to an enquiry and is usually a fast and efficient way to contact the casino.
Telephone support is probably the quickest way for you to find out smaller questions or urgent problems. Not all online casinos offer telephone support, but this should not be a large factor as most of the time Email support is adequate for most enquiries.
Online casinos may have toll-free numbers set up in your area, but you do need to check what the number is that you will be calling and if there is any costs associated with it from your end. Usually the customer support centers are located off-shore, so any calls to normal phone numbers could be at international rates.